The conductor of bus #1, accused of verbal aggression and arrogance, denied the raids and described the situation as an “injustice”. As the media wrote to us, public transport passengers signaled that the public transport employee regularly shouts and insults people.
Outraged passengers: A conductor of public transport in Plovdiv stepped on people, systematically yelling at themThey alert institutions to pay attention to the behavior of employees
However, the version of what happened, shared by Svetlana Drakova, differs significantly from that of our readers:
“There were many people on the flight on the morning in question. An elderly woman was boarding from the second door, so I went to her side to help her up and take a seat by the first door. I just raised my voice a bit for the passengers to make room. Then two female passengers got mad at me for shouting,” the accused Drakova told our media.
From the words of the conductor, it is clear that shortly before that a dispute arose between the passengers in question and the conductor:
“I remarked that their bags were on our worksheets, they were documents. They started to explain that I was being picky and aggressive. They stated that they would file a complaint, but for what – that I helped an elderly woman to sit down?” Drakova added.
She was adamant that during her 15-year experience as a public transport employee, she had no other conflict situations with service users. She also shared that public transport employees also fall victim to aggressive behavior, and she herself had several situations in which she was a victim of such behavior.
“When I return change in small coins – people have cursed me, even pushed me.” However, she did not report these cases to her direct supervisors.
“Nevertheless, I will keep the good in me and do good. I am always with a smile on my face, but smiling people are not accepted. I can’t stand this thing, such an injustice,” concluded Drakova.